Welcome to the Towards One Council Website, a one stop shop for all news relating to the transition to one council for Wiltshire.

A large number of projects are being untaken to bring together the services and back office functions of all five authorities. These projects have been grouped into four ‘workstreams’;

The transition to one council creates not only the challenge of bringing together the work of five councils, but also the opportunity of reviewing and improving council services across the county. Making sure that services are designed around serving the customer will be key during this process and a Customer Focus work stream will examine the work being done in each of these workstreams to ensure that services are provided in a way that is truly customer focused. Services will also be examined from a ‘Lean systems’ perspective which also emphasizes the need to think about service purpose and really understanding what the customer wants from the service.

Five cross cutting work streams have been identified to ensure consistency and equity across the all of the projects undertaken to bring services together in the new council. These workstreams will focus on HR issues, financial issues, ICT issues, legal issues and property issues.