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ICT

Summary

The ICT Cross-Cutting Workgroup has been set up to provide support to all workstreams in the One Council Programme that have ICT requirements, for example, assisting in the selection of new software applications, merging existing applications, and data cleansing and integration of existing systems. Their remit also has a more technical side. As the new council will be dependent on its IT, they are designing and building a new ICT infrastructure that will be able to cope with the demands placed upon it following the formation of the unitary council and enabling growth to take place in future years. In the short term this includes, but is not limited to, the joining up of 5 separate networks, the delivery of a new email system, joined up telephony so they can route calls to the right place, and a new internet web presence.

Objectives:

  • To provide ICT support to the main workstreams and to deliver a resilient infrastructure for future growth.

Main areas of work:

  • Discovery - To gather ICT related information on infrastructure and applications.
  • Infrastructure - To design a resilient ICT infrastructure for the new authority to support future service delivery. This includes the network, security, desktop devices, mobile and flexible working. Providing technical advice and support to the main workstreams.
  • Email - To design an email system and infrastructure for the new authority. Including email security and archiving.
  • Applications - To provide support to the main workstreams related to applications and data integration.
  • Web - To provide technical support to the workstream designing a new web service for the new authority.
  • Telephony - To provide a resilient and appropriate telephone system for the new authority enabling voice traffic to be correctly routed to the right point of contact and service delivery.
  • GIS/Gazetteer - Enabling and promoting the use of GIS systems for the new authority and ensuring the best use made of data available through the NLPG and Street Gazetteer.
  • Processes - Ensuring that the ICT service has the appropriate processes in place to facilitate the use of ICT throughout the new authority.
  • Information Management - Ensuring that the right information is available to those who have a need and a right to access it.
  • Security - To ensure that the new authority continues to provide a safe and secure environment for all data processing, ensuring compliance to the law, and adherence to corporate information policies.
  • Training - With new applications and applications merging, staff will need training on these systems, both for end users and IT support staff. This team will also be looking at the required skills needed in the ICT Service to continue to provide the service to users as the new council develops.
  • Support - Steria will be providing the technical support for both the new council's infrastructure and to end users. This team will ensure that the transition from existing support arrangements to Steria will be trouble free and that there is no drop in service delivery

Current activity:

All workgroups fully engaged and meeting regularly, focusing on the immediate activities to take us to vesting day.

Some of the more obvious areas for early intervention have been identified by the applications group i.e. Customer Contact (Lagan), Planning, Elections, Car Parking, and Choice Based Lettings.

Contact Details

By Post

ICT
Wiltshire County Council
County Hall
Bythesea Road
Trowbridge
Wiltshire
BA14 8JN

By Email

stevegrieshaber@wiltshire.gov.uk

By Telephone

01225 713330